Due to the impact of Covid-19 and tight supplies, shipping might be delayed. We appreciate your patience and understanding. You can track your order status anytime at here: https://www.17track.net/zh-cn. Please feel free to contact us if you have any questions or concerns.
1. Processing Times
Most orders placed before 2:30pm EST/EDT Monday through Friday will be shipped that day via chosen the User’s elected shipping choice. Orders placed after 2:30pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as reasonably possible. All calculations for expedited delivery are based on business days only.
2. FREE Shipping on All Orders Over $99
We offer free shipping to the continental US on all orders over $99*
*-Due to the exorbitant cost of shipping, we cannot offer free shipping to the following places: Alaska, Hawai’i, Puerto Rico, U.S. Virgin Islands, Midway Island, American Samoa, and Guam
We reserve the right to decide which carrier will ship orders qualifying for free shipping.
3. SHIPPING TIME
We may use a variety of carriers in order to ensure that our customers receive their packages in the most efficient way possible, while still being safely handled.
Through our various carriers, we typically offer the shipping method to the 48 CONTIGUOUS states in the USA. For countries and regions we can deliver to, the referenced transit time is about 5-7 business days.
Note: Affected by Covid-19, there will be some delay on the delivery.
4. Anticipation of Delivery
Orders containing certain products may be marked as fragile. It is best to have your package and its contents exposed to the outside elements for as little time as possible. As such, please prepare to make arrangements to have your products shipped to a location where someone will be prepared to receive it. Resventglobal shall not be responsible for any lost or stolen items upon confirmation of delivery.
5. General Returns
Unopened Products - 30 Day
If your product is unopened, you will receive an 85% monetary refund to your original form of payment. We will keep a 15% restocking fee.
Due to the personal medical nature of many of our products, we cannot accept returns on opened orders. This includes CPAP mask parts (cushions, headgears, frames), CPAP, APAP & BiPAP machines, oxygen machines & supplies, CPAP tubing, humidifiers, batteries and CPAP sanitation products & machines. CPAP masks returns are the only exception as they fall under our Mask Exchange Program.
While we allow orders to be modified before they ship with no penalty, we also encourage you read our detailed product descriptions and reach out to our team of experts. We are here to help guide you through complicated specifications and features so that you can be certain the product you are ordering is right for you.
Refunds for Orders Not Shipped
When a customer requests a refund for an order which has not yet shipped, they will be refunded the full amount minus the credit card fee which is: 2.15% + $0.30
Products Under Warranty – Defects
In the case of manufacturing defects/system faults on products under manufacturer's warranties, we will accept returns and handle the complicated RMA process. As is the case with all other returns, you must first contact Sleeplay either via email: firstname.lastname@example.org
Once we determine that further troubleshooting is necessary, we will issue you a return label and our team will inspect the product in question. If it is determined that the RMA process is required, we will work with the manufacturer on your behalf to either replace or repair the product. Replacement products can only be sent once the manufacturer has decided to replace the unit. Sleeplay will handle shipping costs associated with getting the product from you to our facility and from our facility to the manufacturer should an RMA be pursued. The cost of shipping a replacement product will not be covered.
Courier services aren’t perfect; sometimes mistakes are made, and your order may not be delivered. If the value of your order is less than $250, Resventglobal will reship your order at no extra charge. If that value of your order is greater than $250, an investigation must be conducted in coordination with the courier service before a decision is made.
6. 30-Day Mask Satisfaction Guarantee
It can be difficult to estimate the sizing needed for a new CPAP mask, and it can also be difficult to adjust to sleeping while wearing one. As such, we offer our customers a 30-day satisfaction guarantee to our customers on our masks. This guarantee gives our customers a 30-day period in which we will allow you to exchange your CPAP Mask (1) once. This trial period will allow you time to get a feel for your equipment to ensure proper fit, comfort level, and the chance to test the mask quality. In the event that the mask does not meet your expectations, we will allow it to be exchanged for the mask and size of your choice within a 30-day time period from your date of purchase.
This is an excellent way for our customers to try new masks without having to worry about the cost of the mask, or being displeased with the fit of the mask! We are happy to provide this service to our customers to help make you feel more comfortable in knowing that you will love the products you purchase. If you have any questions regarding our policy, please contact us at email@example.com and we will be more than happy to assist you.
Mask exchanges must be received at our facility within the 30-day exchange period, including transit time. Please contact us prior to sending your mask for a unique identifying number that will allow us to correctly recognize and sort your exchange promptly. Please include a copy of your packing slip and confirmation number with your returned mask, in the packaging when shipped back to us. We will provide an exchange within 10 business days of our receipt of your returned equipment.
This 30-day guarantee applies ONLY to our masks, and any other items purchased at the same time as your mask, will be subject to the General Return Policy listed above.
7. Order Cancellations
We want you to get your order as soon as possible, so we typically begin processing it immediately after you place it. Once your order has been submitted, we may not be able to cancel or make changes to the order. Please review your order very carefully prior to clicking the Purchase button on the checkout page.
If you have questions about your order, please contact us via email at:firstname.lastname@example.org
8. TRACK YOUR ORDER
You can track your order status here: https://resventglobal.com/apps/17TRACK.